Effective date: October 9, 2026

South Brunswick Concierge Services ("SBCS," "we," "us") collects only the information we need to schedule, perform and bill for our services. We do not sell your personal information.

This policy covers southbrunswickconcierge.com and the information you give us when you book, pay, call, text or email us. SBCS is based in Sunset Beach, North Carolina, and serves residents and property owners in the Brunswick County coastal area.

Information we collect

We collect information you give us directly and a small amount collected automatically by our website platform.

What

Examples

When

Contact details

Name, email, phone number

Contact or booking forms, calls, texts, emails

Service details

Service address, property access notes, trash pickup days, scheduling preferences

Booking forms and service requests

Order and plan details

Plan purchased, order number, billing dates, payment status

When you buy a plan or service

Payment details

Card or payment information

Entered on the secure checkout page and handled by our payment processor, not stored by us

Messages

What you write to us

Forms, texts, emails

Basic site data

Browser type, device type, pages visited

Collected automatically by our website host

Please do not send door codes, alarm codes or lockbox combinations through website forms. We will arrange a secure way to receive them.

How we use information

We use your information to run your service and our business, and for nothing unrelated.

• Schedule and perform services at your property

• Confirm bookings and send service updates, reminders and receipts by text, call or email

• Process payments, recurring plan billing and refunds

• Answer questions and handle requests or complaints

• Keep business, tax and accounting records

• Protect against fraud and meet legal obligations

We will not send you marketing emails or texts unless you ask to receive them. You can tell us to stop service texts at any time by replying STOP or contacting us.

How we share information

We do not sell, rent or trade your personal information. We share it only in these cases:

• Website host: our site runs on Wix, which stores form submissions, orders and site data on our behalf.

• Payment processing: Wix Payments and its partners process card payments.

• Business tools: providers we use for email, calendar, texting and bookkeeping, only as needed to serve you.

• People you authorize: for example, a property manager or family member you ask us to work with.

• Legal reasons: when required by law, or to protect the rights, property or safety of our customers, SBCS or others.

• Business transfer: if SBCS is sold or merged, customer records may transfer to the new owner under this policy.

Payments

Card payments on our website are processed by Wix Payments. We never see or store your full card number.

We keep a record of what you bought, the amount, the date and your order number. Recurring plans renew on the schedule shown at checkout until you cancel. If you pay us another way, such as Zelle, we keep only the payment amount, date and sender name for our records.

Cookies and advertising

We do not sell your personal information. We use cookies and similar tools to run our site, understand how it is used and advertise our services.

Type

What it does

Who sets it

Essential

Keeps the site secure, remembers your session and completes checkout

Wix, our website host

Analytics

Counts visits and shows which pages people use, so we can improve the site

Wix and analytics providers such as Google

Advertising

Measures our ads and shows our ads to people who visited our site

Advertising platforms such as Google and Meta (Facebook, Instagram)

Advertising partners may collect information such as your device, browser and the pages you visited on our site. They handle that information under their own privacy policies. We do not give them your name, address, phone number or payment details for their own marketing.

You can limit cookies and ad targeting:

• Block or delete cookies in your browser settings. Checkout may not work without essential cookies.

• Turn off personalized ads in your Google and Facebook ad settings.

• Opt out of interest-based ads from many companies at optout.aboutads.info and optout.networkadvertising.org.

• Use a browser that sends a Global Privacy Control signal.

How long we keep information

We keep customer and service records while you are a customer. We keep payment and tax records as long as tax law requires, generally up to 7 years, then delete them. You can ask us to delete other information sooner.

Security

We use password-protected accounts, a secure checkout and limited access to customer records. Property access details are shared only with the person performing your service. No system is perfectly secure; if a breach affects your information, we will notify you as North Carolina law requires.

Your choices

You can ask us to:

• See the personal information we hold about you

• Correct anything that is wrong

• Delete your information, except records we must keep by law

• Stop service texts or emails

Contact us using the details below. We will respond within 30 days.

Children

Our services and website are meant for adults. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this policy as our services change. We will post the new version here with a new effective date.

Contact us

South Brunswick Concierge Services 8886 Shady Forest Dr SW, Sunset Beach, NC 28468 Phone or text: 910-465-0168 Email: info@southbrunswickconcierge.com